QUALITY POLICY

Quality management system

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Our company has been developing dynamically during the 25 years since its foundation, working for more and more customers and expanding continuously. Expansion is typical first of all for our activity in the international market. we are present in the domestic market to a relatively small rate. Thanks to our consequent market policy and our competitive prices our turnover increases year by year. Our long term intention is to provide a quality and customer oriented service, with its continuous perfection, development we can assure our further development rate.

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The main target of our management in the activity of the company is maintaining of the good contacts with the customers, increasing the customer orientation by perfection of the process oriented work organization, by actuation of a quality management system.

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Complying with the requirements of our quality management system according to the ISO 9001:2008 standard introduced in 2010, as well as the continuous development of the system (in 2016 we changed to ISO 9001:2015 standard) are the security that both our domestic and the foreign customers are utmost satisfied with our freight organization, transportation, warehousing and other logistic services. Complying with the targets is measured by querying our customers’ satisfaction. The measuring results serve as a starting point when conceiving our development measures.

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Our quality management system provides a framework to our activity developed in the course of the years, a guideline for the developments and our successful functioning. The system requirements incite us to a extensive checking activity, as well as to regular management reviews, providing exact information concerning the whole functioning of the system.

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The problems occurring in the course of providing the domestic and international services and their solution are documented to draw appropriate conclusions. In this way, in addition to the adequate corrective actions we have the possibility to formulate the appropriate measures, this latter is at the same time an important instrument of system development.

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Since the work of our suppliers has a significant influence on the image created about our company, thus we emphasize the aspects of their selection. We carry out regularly an assessment of our employed sub-contractors, we publish the results both for our colleagues and in the scope of our sub-contractors, thus inciting them to a more effective work performing.

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In order to follow the fast technical development and to maintain and improve the high level of the service a regular training, advanced studies are provided for our colleagues – both at home and abroad. The actuation of our quality management system involved also the development of quality approach, which must be strengthened by the quality concerned trainings.

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